Privacy Policy
Last Updated: March 15, 2025
Introduction
rivernoxus ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at rivernoxus.com or use our financial education services.
This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect several types of information from and about users of our website and services, including information by which you may be personally identified.
Personal Information
- Name and contact details
- Email address
- Phone number
- Postal address
- Date of birth
- Professional background
Financial Information
- Payment card details
- Billing information
- Transaction history
- Financial goals and objectives
- Investment experience level
Technical Data
- IP address
- Browser type and version
- Operating system
- Device information
- Usage data and analytics
Educational Data
- Learning progress
- Course completions
- Quiz and assessment results
- Webinar attendance
- Certification records
How We Use Your Information
We use the information we collect for various purposes, including to provide and maintain our educational services, process transactions, and improve user experience. Your information helps us deliver personalized learning content and relevant financial education materials.
We may use your information to communicate with you about our services, send educational newsletters, notify you of webinars or new courses, and provide customer support. Additionally, we analyse usage patterns to enhance our platform and develop new educational resources.
Your financial information is used solely for processing payments and maintaining transaction records. We do not use this information for marketing purposes without your explicit consent, and we never share sensitive financial data with third parties for promotional purposes.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this privacy policy. We may share your information with trusted service providers who assist us in operating our website and conducting our business.
These third parties are bound by confidentiality agreements and are prohibited from using your information for any other purpose. We may also disclose your information when required by law or to protect our rights, property, or safety, or that of our users or others.
In the event of a business merger, acquisition, or sale of assets, your information may be transferred to the new entity, but only under the same privacy protections outlined in this policy.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information:
- Access your personal information we hold
- Request correction of inaccurate data
- Request deletion of your information
- Opt-out of marketing communications
- Request information about data sharing
- Lodge complaints about privacy breaches
- Request data portability where applicable
- Withdraw consent for data processing
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Encryption
All data transmission is protected using SSL/TLS encryption protocols, ensuring your information remains secure during transfer.
Access Controls
Strict access controls limit who can view or modify your personal information within our organisation.
Regular Audits
We conduct regular security audits and assessments to identify and address potential vulnerabilities.
Staff Training
Our employees receive regular privacy and security training to ensure proper handling of personal information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
| Information Type | Retention Period | Legal Basis |
|---|---|---|
| Account Information | 7 years after account closure | Financial record requirements |
| Payment Records | 7 years from transaction date | Tax and accounting legislation |
| Educational Progress | 5 years after course completion | Certification verification |
| Marketing Communications | Until opt-out or 3 years inactive | Business operations |
| Website Analytics | 26 months | Business improvement purposes |
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality.
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).
International Data Transfers
Some of our service providers may be located outside Australia. When we transfer your personal information overseas, we ensure appropriate safeguards are in place to protect your privacy in accordance with Australian privacy law.
We only work with international service providers who demonstrate adequate privacy protections and commit to handling your information in accordance with this privacy policy.
Important: If you have concerns about how we handle your personal information or wish to make a complaint, please contact our Privacy Officer using the details below. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Information
rivernoxus Privacy Officer
63 Bonville Ave, Thornton NSW 2322, Australia
Phone: +61415041073
Email: info@rivernoxus.com
For privacy-related inquiries, please include "Privacy Query" in your
subject line.